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Uninstall any previous msi based installation version first only a single version of outlook can be installed at a time on a computer when installing office 2016 while a previous version of outlook is still installed outlook 2016 will be installed and the previous version of outlook will be removed even when you select to keep the previous versions. Originally introduced in dynamics crm 2013 server side sync is a component in microsoft dynamics crm used for email processing it may also be used to synchronize appointments contacts and tasks between crm and outlook many organizations prefer to use both products in conjunction so that users may continue to work from outlook while also having the control to sync specific activities like . Upgrading to outlook 2016 from outlook 2013 is easy and youd probably need very little time to adjust yourself to it in fact if it wasnt for the new default colorful theme youd hardly notice the upgrade to outlook 2016 at first sight. Is your dynamics crm for outlook not working if you are a like me and use dynamics crm for outlook its likely that youve come across some odd issues with performance or outlook not working as you expect it to