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If outlook isnt working on a large or long process move on to the next step step 3 install the latest windows and office updates outlook works best when its up to date. What to do when outlook 2016 is stuck on processing as near as i can tell it happens to people who have office 2016 licensed through a business office 365 subscription at some point an update is installed the office updates are unpredictable completely untethered from any day of the week and we are given no warning when they are . I am running a office 365 subscription other office programs are working information and opening fine without any issues outlook 2016 stuck on the process box. Outlook not responding stuck at processing stopped working freezes or hangs outlook not responding stuck at processing stopped working freezes or hangs if youre having issues with outlook as part of an office 365 for business subscription we can diagnose and fix several common outlook problems issues for you